¡Un servicio como debe ser!

Purchase conditions

A service as it should be!

Family-owned natural soap and cosmetics factory " Ja Bonita Fábrica " was founded with one goal: to create fair, rewarding and pleasant experiences for our customers. We carry out our activities with those same values to guarantee the loyalty of our clients. Our policies are below. Review them and contact us if you want to know more.

INTRODUCTION

This document includes the General Conditions of Sale of the products on the website www.jabonita.es (hereinafter, the "Conditions"), as well as the Contract that binds Khatonka Dmytro (hereinafter, " Ja Bonita Fábrica " ) and You, as a user of the website (hereinafter, the "User" or "Customer").


The conditions regulate the distance sales relationship between Ja Bonita Fábrica and the User, in accordance with the legal provisions, especially Law 7/1998, of April 13, on General Contracting Conditions, Law 3/2014, of March 27, which modifies the revised text of the General Law for the Defense of consumers and Users, to Royal Decree 1906/1999, of December 17, 1999, which regulates Telephone or Electronic Contracting with conditions General Law 15/1999, of December 13, on the Protection of Personal Data, Law 7/1996, of January 15, on Retail Trade, and Law 34/2002 of July 11, of Services of the Information Society and Electronic Commerce.
By using this website, Users accept the Conditions, the Privacy Policy and the Legal Notice, published on the website. We recommend that you read the aforementioned documents carefully. Ja Bonita Fábrica may modify the Conditions at any time.


The validity period of these Conditions will be the time they remain published on the web, and will refer to the acquisition of Products at the time these conditions were available.


The purpose of the website is to offer and advertise beauty and health items. The duration of the contract will be linked to the delivery of the product without prejudice to the right of withdrawal.


As a user or client, you expressly declare to know, understand and accept the conditions of use and these general contracting conditions. In the same way, they declare to be of legal age and have the legal capacity and to act necessary to access the Ja Bonita Fábrica website and to contract through them. To purchase our products you can go to the corresponding section of our online store.

REQUIREMENTS FOR PURCHASE: REGISTRATION OF USER

To purchase our products you can go to the corresponding section of our online store. To register, the User must determine an email address and a password. Once the registration is completed, the User will receive a confirmation email. The User may change their access data from their account (email and password). The User may also register using their Gmail or Facebook account.


The username and password are strictly personal and confidential. The User must maintain the confidentiality of their access data. Ja Bonita Fábrica will assume that the uses made using the personal identification codes are carried out by the registered User, unless he / she had previously communicated their loss or theft. Ja Bonita Fábrica reserves the right to block access and use of the website, at any time, for security reasons.

By registering, the User will be able to access their personal space, in which the information regarding their orders, shipments, invoices and purchase preferences will be accumulated. This is only a consultation section but its management is allowed, the user being able to delete those records that he considers is not necessary to view. In the personal space, each User may modify their personal data (name, address, telephone, etc.) in order to facilitate their future purchases and notify Ja Bonita Fábrica of changes in their contact information. In the event of a password change, the replaced password will be canceled as a means of identification, at the same time the new one is generated.


During the purchase process, you must identify yourself with the username and password provided. These data will not be public. You are responsible for treating confidentially and responsibly the identity and password obtained in the registration as a client, not being able to assign them to another.


The purchase process will be carried out in the language selected on the website.

PERSONAL INFORMATION

For the provision of services, Ja Bonita Fábrica must provide certain personal data of Users to other collaborating companies (carriers, insurers, financial entities, etc.), which intervene in the process of purchasing and shipping the products. In all cases, the data provided is strictly necessary for the specific purpose for which it has been requested.

In accordance with the provisions of Organic Law 15/1999 on the Protection of Personal Data, Ja Bonita Fábrica informs users that the personal data collected during the registration and subsequent purchase process will be entered into a file under their responsibility, with the purpose of processing said actions by the user and managing subsequent actions derived from them.

For more details on the processing of your data, carefully consult our Privacy Policy .

USER OBLIGATIONS

The User must provide all those data that are essential to carry out the purchase process (name, surname, postal address, email and other contact information). Said data must be accurate, truthful, up-to-date and must allow Ja Bonita Fábrica to contact the User, if necessary. In case of not providing all the mandatory data, it will not be possible to process the User's order.


Ja Bonita Fábrica will not be responsible for any delays or failures in the delivery of the product that are the consequence of any error or total or partial omission of the requested data.


Ja Bonita Fábrica reserves the right to cancel orders placed by users with whom there is already a conflict regarding the payment of a previous order or for which it suspects the existence of any irregularity or to inform the corresponding authorities in the case of having reasons reasonable to consider that it is a fraudulent act.
By accessing the website, the User agrees to make diligent and appropriate use of the website, and to use it for its specific purposes (information on the product and its acquisition).


The User must pay the products as well as the shipping costs, if any, through the means enabled for it. Ja Bonita Fábrica will not keep payment data (number of cards, checking accounts, etc.) to the extent that the payment process will be carried out through secure third-party payment platforms.


Ja Bonita Fábrica does not allow the acquisition of the Products offered through its website for subsequent resale. Thus, the accreditation obtained with the acquisition of the product is personal and non-transferable. Therefore, any sale of our products through an unauthorized channel is totally prohibited, so that in addition to being an attack on the image of the brand and the products, it will legitimize us for the demand of civil responsibilities and, in its criminal case of their authors.

PRODUCTS

All the information on the Products offered by Ja Bonita Fábrica , by way of example, but not limited to, prices, characteristics, description, size, content, etc., are available to the User on the website and will appear on the screen in each case.

We try that the descriptions and representations of the products that the User can see together with each one of them are as accurate and useful as possible. However, the labeling, packaging, size and colors that the User sees on his screen may vary from the originals of the product.

The photographs and data included in each product sheet are merely informative, therefore Ja Bonita Fábrica declines any responsibility for the appearance of errors in said information.

PURCHASE SYSTEM

The User who wishes to buy a product must access the online store, which contains the information about the products, their description, characteristics and prices. Once the product or products have been chosen, the User must add it to the shopping cart, indicating the units they wish to buy. Once the chosen products have been added to the basket, the User will be able to view a summary of their purchase. The User will be able to accept his order by clicking on the option "Complete the purchase". The User will be provided with the following information:

  • Product

  • Number of units

  • Price

  • Shipping costs

  • Taxes and fees (if applicable)

  • Discounts

 

If the User provides any false, inaccurate or incomplete data, or if Ja Bonita Fábrica had sufficient grounds to suspect that said information was false, inaccurate or incomplete, it reserves the right to cancel the User's purchase. In this case, the User will inform the User, and proceed to return the amounts paid, discounting the expenses generated by the transaction, through the same means by which the payment was made, within fourteen (14) days following said communication.


Ja Bonita Fábrica will not accept product orders when these products are out of stock or out of stock. These circumstances will be duly indicated during the purchase process and will not generate any responsibility for either the User or Ja Bonita Fábrica. The products offered in the online store are subject to stock limits. If a product is not available you will be informed accordingly.

If you want to try several specific products, please indicate their names in the comment box during the payment process and we will include samples in your package according to the available stock and without obligation from Ja Bonita Fábrica .


Once the purchase form is completed, the User must accept these Conditions, once accepted, select the desired payment method and confirm the order. Depending on the selected payment method, the User may be redirected to an on-line payment platform where they can complete the purchase through any of the accepted payment systems. Confirmed the transaction, the User will receive a communication by email with the information of his order as well as the corresponding invoice. Failure to receive this message may be due to some transitory problem in network communications or a typing error in the communicated email address. In both cases, it is advisable to contact customer service through the email address hello@jabonita.es .

Users will have the right of withdrawal. The exercise of the right of withdrawal will entail the reimbursement of the amount paid for such products, in accordance with the Changes and returns of Ja Bonita Fábrica (hereinafter, the "Exchanges and returns" ).

METHODS OF PAYMENT, TAXES AND SHIPPING COSTS

All products indicate the sale price in euros and include Value Added Tax (VAT). If any other tax is applicable, this will be indicated. The prices indicated on the web do not include fees, taxes or any other charge derived from customs.

The shipping costs will be indicated during the purchase process and will be specified, before making the payment of the order. In the event that the User places the order, he will accept the shipping costs.

Ja Bonita Fábrica reserves the right to modify product prices and shipping costs, as well as any other condition of the product purchase process, at any time and without prior notice. The User will always know before starting the purchase process the price of the products and all the details related to the possible expenses associated with the purchase.

The means of payment accepted for the purchase of the products are the following:

  • Card (VISA, Mastercard, American Express).

  • Paypal

In order to protect the security of payments made by credit or debit card, Ja Bonita Fábrica uses secure payment systems. Confidential payment data is transmitted directly and in an encrypted form (SSL) to the financial institution, so in no case will we save data related to cards or payments.

The refund of the price of the products, if applicable, will be made through the same form of payment that was used in the purchase of the corresponding products. Ja Bonita Fábrica complies with the regulations applicable to the different payment mechanisms enabled for the purchase of products.

If our security department suspects an anomaly or fraud, Ja Bonita Fábrica reserves the right to cancel the transaction for security reasons.

DELIVERIES AND SHIPPING

Product shipments are made through a courier or courier company. Shipments through will be made the day after the order is prepared and will take approximately 48/72 hours to reach its destination. Orders placed on a Friday or on the eve of holidays will be shipped the next business day to ensure the freshness of the product. Once the order leaves our warehouses, you will receive an informative email. This information will also be available in your User account.

These estimated delivery times are for orders placed in the peninsula and may vary if they are made from the Balearic Islands, the Canary Islands, Ceuta or Melilla or abroad. We will deliver the order to the courier once it has been verified that the effective payment has been executed correctly.

In the event that the User has not correctly received his order, or has not received any news about it from the courier or from Ja Bonita Fábrica , after five (5) business days from the purchase of the product, he must notify Ja Bonita Fábrica. .

In the event that it has been impossible to deliver the product, the courier company will contact the User in order to agree on a new delivery date, or will leave a notice specifying the collection or delivery possibilities available to the User.

Once the product has been delivered, the User must check that the product corresponds to what was requested. If there is any discrepancy between the requested product and the product received or any defect or damage to the product, the User must contact Ja Bonita Fábrica, hola@jabonita.es . within a period of fourteen (14) calendar days, counted from the delivery of the product. For this, it will be essential for the User to specify their personal data, the order number, the discrepancy or defect of the product, as well as any other circumstance that they deem relevant. Once this communication is received, Ja Bonita Fábrica will contact the User to solve the incident, as soon as possible.

In the event that the delivered package shows external alterations, bumps or breakage or any other sign of having been tampered with or opened, Ja Bonita Fábrica recommends that the User take a photograph of it, at the time of delivery by the carrier, to Effects of guaranteeing a better justification for a subsequent claim, in the event that the products have been damaged or any of them are missing.

Ja Bonita Fábric a is not responsible for delays in the delivery of orders, or the impossibility of carrying them out when the cause is due to force majeure, and therefore, beyond our control. Among other causes, we understand that there is force majeure in the following cases, but without limitation: accidents; strikes; riots, threats or terrorist attacks; fire or explosion; meteorological causes or natural disasters such as storm, flood, earthquake, subsidence, epidemic; problems beyond our control in the means of transport or telecommunication systems. As far as possible, once the cause of impossibility or delay has ended, Ja Bonita Fábrica will do everything possible to resume its commercial activities and to be able to fulfill its obligations and shipments.

RIGHT OF WITHDRAWAL, RETURNS AND CLAIMS

The buyer will have a maximum period of fourteen (14) calendar days from the date they receive the products to withdraw, without any penalty and without indicating the reasons. As established in article 103 of Law 3/2014, of March 27, which modifies the revised text of the General Law for the Defense of consumers and Users, the supplies of services or goods made according to the specifications of the consumer or clearly personalized, or that, by their nature, cannot be returned or can deteriorate or expire quickly, are exempt from withdrawal.

 

To exercise the right of withdrawal, you must notify us of your decision to withdraw from the contract by means of an unequivocal declaration (for example, a letter sent by post, fax or email). To meet the withdrawal period, it is sufficient that the communication regarding the exercise by you of this right is sent before the corresponding period expires.

 

The User must return or deliver the product directly to Ja Bonita Fábrica, at the address Calle A. Machado, 14, 03181 TORREVIEJA, ALICANTE, SPAIN , without any undue delay, and in any case within a maximum period of fourteen calendar days from of the date on which the right of withdrawal from the contract is formalized. The term will be understood to have been fulfilled if the User returns the product before the term is audited. The User will be responsible for the costs of returning the product. In any case, the products to be returned must be in perfect condition, unused and in their original packaging. Therefore, in order to avoid transport problems, please ensure that the package is properly protected and sealed. Once received, we will check their status. As soon as it is confirmed that both the item (s), as well as the possible components, accessories, promotional gifts and documentation, are complete and in perfect condition, we will proceed to return the money paid.

 

Ja Bonita Fábrica reserves the right to determine if said products are in the same conditions in which they were sent. Products that have been returned damaged, incomplete or used will not be refunded.

 

The reimbursement of the amounts received by the User will be made using the same means of payment used by the customer, as long as the opposite has not been provided.

 

Ja Bonita Fábrica may retain the refund until the product has been received, reason for withdrawal, or until the User provides proof of return, depending on which condition is met first. In case of unjustified delay on the part of Ja Bonita Fábrica regarding the return of the amounts paid, the User may claim double the amounts paid, without prejudice to the right to be compensated for the damages suffered in which it exceeds said quantity.

 

In the event that the product is not in good condition and the causes attributable to it are not a consequence of the User, the User will have the right to return the product, informing Ja Bonita Fábrica of the reason for return through any of the means provided in these contracting conditions, and at no cost to the User. This return due to defect or poor condition of the product will not be considered a right of withdrawal. Ja Bonita Fábrica undertakes to assume the cost of the return and to return the product for a new one in accordance with the conditions accepted at the time of sale. If the User wishes to file a claim, the Ja Bonita Fábrica establishment is located at A. Machado street, 14, 03181 TORREVIEJA, ALICANTE, SPAIN or by email hola@jabonita.es .

TRANSFER OF OWNERSHIP AND RISK

The buyer will have a maximum period of fourteen (14) calendar days from the date they receive the products to withdraw, without any penalty and without indicating the reasons. As established in article 103 of Law 3/2014, of March 27, which modifies the revised text of the General Law for the Defense of consumers and Users, the supplies of services or goods made according to the specifications of the consumer or clearly personalized, or that, by their nature, cannot be returned or can deteriorate or expire quickly, are exempt from withdrawal.

 

To exercise the right of withdrawal, you must notify us of your decision to withdraw from the contract by means of an unequivocal declaration (for example, a letter sent by post, fax or email). To meet the withdrawal period, it is sufficient that the communication regarding the exercise by you of this right is sent before the corresponding period expires.

 

The User must return or deliver the product directly to Ja Bonita Fábrica, at the address Calle A. Machado, 14, 03181 TORREVIEJA, ALICANTE, SPAIN , without any undue delay, and in any case within a maximum period of fourteen calendar days from of the date on which the right of withdrawal from the contract is formalized. The term will be understood to have been fulfilled if the User returns the product before the term is audited. The User will be responsible for the costs of returning the product. In any case, the products to be returned must be in perfect condition, unused and in their original packaging. Therefore, in order to avoid transport problems, please ensure that the package is properly protected and sealed. Once received, we will check their status. As soon as it is confirmed that both the item (s), as well as the possible components, accessories, promotional gifts and documentation, are complete and in perfect condition, we will proceed to return the money paid.

 

Ja Bonita Fábrica reserves the right to determine if said products are in the same conditions in which they were sent. Products that have been returned damaged, incomplete or used will not be refunded.

 

The reimbursement of the amounts received by the User will be made using the same means of payment used by the customer, as long as the opposite has not been provided.

 

Ja Bonita Fábrica may retain the refund until the product has been received, reason for withdrawal, or until the User provides proof of return, depending on which condition is met first. In case of unjustified delay on the part of Ja Bonita Fábrica regarding the return of the amounts paid, the User may claim double the amounts paid, without prejudice to the right to be compensated for the damages suffered in which it exceeds said quantity.

 

In the event that the product is not in good condition and the causes attributable to it are not a consequence of the User, the User will have the right to return the product, informing Ja Bonita Fábrica of the reason for return through any of the means provided in these contracting conditions, and at no cost to the User. This return due to defect or poor condition of the product will not be considered a right of withdrawal. Ja Bonita Fábrica undertakes to assume the cost of the return and to return the product for a new one in accordance with the conditions accepted at the time of sale. If the User wishes to file a claim, the Ja Bonita Fábrica establishment is located at A. Machado street, 14, 03181 TORREVIEJA, ALICANTE, SPAIN or by email hola@jabonita.es .

GUARANTEE

Ja Bonita Fábrica products are guaranteed against any manufacturing or material defect, for a period of 6 months from the date of delivery. With this guarantee, the only obligation of Ja Bonita Fábric will consist of replacing the product recognized as defective by its own means, excluding damages or compensation of any kind. The shipping costs for the replacement product will be paid by Ja Bonita Fábrica . We remind you that Ja Bonita Fábrica products must be kept away from humidity, excessively high temperatures or excessive exposure to intense light. Consequently, products that have not been stored under the conditions set out above will be excluded from the guarantee.

SECURITY

Ja Bonita Fábrica will adopt the necessary and reasonable organizational and technical measures taking into account the state of the art to prevent unauthorized access and so that the entire purchase process meets the maximum guarantees.

Ja Bonita Fábrica is a cosmetic manufacturer authorized by the Spanish Medicines Agency with all the permits to carry out this activity. Following the requirements, we control the origin of our ingredients, the production process in our facilities and all our batches have passed a laboratory analysis. We can guarantee the excellent quality of our products.

INTELLECTUAL AND INDUSTRIAL PROPERTY

Ja Bonita Fábrica guarantees the User to be the owner of the intellectual and industrial property rights over the Products sold and / or, where appropriate, to have the necessary authorization to market them through its website. The User acknowledges and accepts that the Products, as well as their contents, packaging, materials, etc., are subject to Intellectual and Industrial Property rights, whose ownership corresponds to Ja Bonita Fábrica and / or third parties. The acquisition of the Products and the navigation through the Ja Bonita Fábrica website will in no case be understood as a waiver, transmission, license or total or partial assignment to the User of the intellectual and industrial property rights owned by Ja Bonita Fábrica , in your case, of the third party to which they correspond. The User may not in any case alter, exploit, reproduce, distribute or publicly communicate the Web, its contents or the products acquired through it, without the prior and express authorization specifically granted, for this purpose, by Ja Bonita Fábrica or , where appropriate, by the third party to which they correspond.

The redistribution, copying or transfer, in whole or in part, of the content of this website for public or commercial purposes is strictly prohibited. Ja Bonita Fábric must grant prior written authorization for the use of the contents for these purposes. The violation of this copyright notice may lead to the application of the sanctions established in the Penal Code, the Intellectual Property Law, the Trademark Law and the Unfair Competition Law.

LEGISLATION

If any part of these contracting conditions is contrary to Law and, therefore, invalid, this will not affect the other provisions in accordance with Law. The parties undertake to renegotiate those parts of the contracting conditions that are void and incorporate them into the rest of the contracting conditions.

The Conditions will be governed by Spanish law.

The intervening parties undertake to amicably resolve any difference that may arise regarding these conditions. In the event that an amicable solution is not possible, and a legal dispute is appropriate, both parties agree, expressly waiving any other jurisdiction that may correspond to them, and as long as the Law allows it, to submit to the jurisdiction and competence of the Courts of Valencia.

Likewise, Ja Bonita Fábrica reserves the right to file civil or criminal actions it deems appropriate for the improper use of its website and content or for breach of these conditions.

COMMUNICATIONS

Ja Bonita Fábrica may contact the Users during the purchase process. This contact will be made by electronic means.

CUSTOMER SUPPORT

The products offered on www.jabonita.es are sold by Ja Bonita Fábrica with address at Antonio Machado street, 14, 03181, Torrevieja, Alicante, Spain . For any questions, queries or suggestions, you can contact our Customer Service department at +34 602 50 80 58 or at the email address hola@jabonita.es .

We are at your disposal to answer all your questions. Do not hesitate to contact us.