Returns & Exchanges
Our greatest interest is to make your purchases an unforgettable experience.
In accordance with the provisions of Law 3/2014, of March 27, which modifies the General Law for the defense of Consumers and Users and other complementary laws, it has a period of 14 calendar days from the date of receipt of the order to execute the right of withdrawal, return or exchange, except in the case of fresh and / or perishable products that due to their own characteristics may deteriorate or expire quickly, products made according to the User's specifications or clearly personalized and / or sealed goods that are not suitable to be returned for reasons of health protection or hygiene and that have been unsealed after delivery. The right of withdrawal, return or exchange will not be applicable to said products. The buyer must contact the email (or phone +34 688-254-462 ).
Once the product has been delivered, the User must check that the product corresponds to what was requested. If there is any discrepancy between the requested product and the product received or any defect or flaw in the product, the User must contact Ja Bonita Fábrica , within fourteen (14) calendar days, counted from product delivery. For this, it will be essential for the User to specify their personal data, the order number, the discrepancy or defect of the product, as well as any other circumstance that they deem relevant. Once this communication is received, Ja Bonita Fábrica will contact the User to solve the incident, as soon as possible.
In the event that the delivered package shows external alterations, bumps or breakage or any other sign of having been tampered with or opened, Ja Bonita Fábrica recommends that the User take a photograph of it, at the time of delivery by the carrier, to Effects of guaranteeing a better justification for a subsequent claim, in the event that the products have been damaged or any of them are missing.
To exercise the right of withdrawal, you must notify us of your decision to withdraw from the contract by means of an unequivocal declaration (for example, a letter sent by post, fax or email). To meet the withdrawal period, it is sufficient that the communication regarding the exercise by you of this right is sent before the corresponding period expires.
The User must return or deliver the product directly to Ja Bonita Fábrica, at the address Calle A. Machado, 14, 03181 TORREVIEJA, ALICANTE, SPAIN , without any undue delay, and in any case within a maximum period of fourteen calendar days from of the date on which the right of withdrawal from the contract is formalized. The term will be understood to have been fulfilled if the User returns the product before the term is audited. The User will be responsible for the costs of returning the product. In any case, the products to be returned must be in perfect condition, unused and in their original packaging. Therefore, in order to avoid transport problems, please ensure that the package is properly protected and sealed. Once received, we will check their status. As soon as it is confirmed that both the item (s), as well as the possible components, accessories, promotional gifts and documentation, are complete and in perfect condition, we will proceed to return the money paid.
Ja Bonita Fábrica reserves the right to determine if said products are in the same conditions in which they were sent. Products that have been returned damaged, incomplete or used will not be refunded.
The reimbursement of the amounts received by the User will be made using the same means of payment used by the customer, as long as the opposite has not been provided.
Ja Bonita Fábrica may retain the refund until the product has been received, reason for withdrawal, or until the User provides proof of return, depending on which condition is met first. In case of unjustified delay on the part of Ja Bonita Fábrica regarding the return of the amounts paid, the User may claim double the amounts paid, without prejudice to the right to be compensated for the damages suffered in which it exceeds said quantity.
In the event that the product is not in good condition and the causes attributable to it are not a consequence of the User, the User will have the right to return the product, informing Ja Bonita Fábrica of the reason for return through any of the means provided in these contracting conditions, and at no cost to the User. This return due to defect or poor condition of the product will not be considered a right of withdrawal. Ja Bonita Fábrica undertakes to assume the cost of the return and to return the product for a new one in accordance with the conditions accepted at the time of sale. If the User wishes to file a claim, the Ja Bonita Fábrica establishment is located at A. Machado street, 14, 03181 TORREVIEJA, ALICANTE, SPAIN or by email firstname.lastname@example.org .
To request a product change, as long as it is not an order that includes fresh and / or perishable products that due to their own characteristics may deteriorate or expire quickly, products made according to the User's specifications or clearly personalized and / or sealed goods that are not suitable to be returned for reasons of health protection or hygiene and that have been unsealed after delivery. The User must contact customer service within 14 calendar days after acquiring physical possession of the product. The shipping and collection costs in case of change will be borne by the User.